Order support
Shipping & Delivery
Ruyee Supply ships 3D printer replacement parts, consumables, tools, and accessories through available supplier and partner-warehouse routes. Delivery timing depends on the product, warehouse, destination, carrier, and customs processing.
Processing time
After payment, we review the order, product option, address, and supplier availability before fulfillment starts. Most small parts and consumables can move into processing quickly, but supplier handling time may vary by SKU, warehouse, and inspection requirements.
Shipping estimates
Available shipping methods and freight costs are calculated by product weight, item attributes, destination country, warehouse, and carrier route. When a checkout estimate is available, use it as the current route estimate rather than a fixed delivery guarantee.
Tracking
When tracking is provided by the carrier or supplier warehouse, we will add it to the order and send the tracking information to the customer. Tracking can take time to update after a parcel is first handed to a carrier.
Split shipments
Orders with multiple products may ship in separate parcels if items come from different warehouses or require different shipping routes. A split shipment does not change the order total; it only means tracking may arrive in more than one update.
Address changes and cancellations
Contact us as soon as possible if an address is wrong or you need to cancel. We can usually help before the supplier warehouse begins processing. Once a parcel is packed, handed to a carrier, or already in transit, address changes and cancellations may no longer be possible.
Customs, duties, and import fees
International orders may be subject to import duties, taxes, or customs processing fees depending on the destination country. Unless checkout explicitly says these charges are included, the customer is responsible for any destination-country charges collected by customs or the carrier.
Delayed, missing, or lost packages
If tracking has stopped updating, shows an exception, or says delivered but you cannot find the parcel, contact us with your order number. We may ask for carrier information, address confirmation, local post-office confirmation, or other evidence so we can investigate with the fulfillment partner or shipping carrier. If the carrier or supplier confirms that a package is lost, we will review the available replacement, refund, or claim options for that order.